Responsible Gaming at ok93
Gambling should always be a source of entertainment — never a source of stress. ok93 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, controlled, and enjoyable.
Gaming Responsibly Is Everyone's Responsibility
At ok93, we genuinely believe that a safe player is a happy player. Our responsible gaming programme is not a checkbox exercise — it is a core part of how we operate our platform and how we think about the relationship between ok93 and every person who places a bet or spins a slot on our site.
We recognise that for a small number of players, gambling can transition from a recreational pastime into a pattern of behaviour that causes harm. ok93 takes that risk seriously. We have built a suite of responsible gaming tools directly into the platform so that every player in Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar — can access protective controls with zero friction and at no cost.
This page explains the tools available to you, describes the warning signs of problem gambling, and tells you exactly how to reach our support team if you ever feel that gambling is no longer fun. You are always in control, and ok93 will always support you in exercising that control.
The ok93 Responsible Gaming Pledge
- We will never market to players who have self-excluded or requested a cooling-off period.
- We enforce a strict 21+ age restriction at registration and during ongoing KYC verification.
- We provide deposit limits, loss limits, session time limits, and self-exclusion tools free of charge to all registered players.
- We monitor betting patterns to identify early signs of problem gambling and intervene proactively.
- We train our customer support team to respond with empathy and practical guidance when a player raises a concern about their gambling.
- We will process all responsible gaming requests — including self-exclusion — within 24 hours of receipt.
- We will never pressure a player to reverse a self-exclusion or deposit limit decision.
Responsible Gaming Controls Available to You
Every tool listed below is available free of charge to all ok93 registered players. Access them through your account settings or by contacting our support team at any time.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, ok93 will automatically block further deposits until the next period begins. Lowering your limit takes effect immediately; raising it is subject to a 72-hour cooling-off period so you have time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the limit you have chosen, your account is automatically paused for the remainder of that period. This tool helps you keep your gambling spend within a budget that feels right for your personal situation.
Session Time Limits
Set a maximum duration for each individual gaming session. ok93 will send you a notification when you are approaching your chosen limit, and will end the session automatically when the time expires. You can also enable session time reminders — periodic pop-up alerts that tell you exactly how long you have been playing.
Cooling-Off Period
Take a structured break from gambling by requesting a cooling-off period of 1 day, 7 days, 14 days, or 30 days. During a cooling-off period your account remains open but all deposits and betting activity are suspended. This is ideal if you feel you need a short pause without committing to a full self-exclusion.
Self-Exclusion
If you feel that gambling is causing you serious harm, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion your account is fully suspended, all promotional communications are stopped, and you will not be able to reopen your account until the exclusion period expires — and only after a mandatory review.
Reality Checks
Enable regular on-screen reality check notifications that display your current session duration, total amount wagered in the session, and net win or loss position. These alerts are designed to cut through the immersive nature of live betting and casino games and give you an honest, real-time picture of where your session stands.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy recreation. If several of these apply to you or someone you know, we strongly encourage reaching out for support.
- Spending more money on gambling than you originally planned or can comfortably afford.
- Borrowing money, selling possessions, or using savings earmarked for essential expenses in order to gamble.
- Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
- Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
- Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Gambling to escape problems, relieve stress, manage depression, or cope with difficult emotions.
- Making repeated unsuccessful attempts to reduce or stop gambling despite wanting to.
- Feeling guilt or shame after a gambling session but returning to gamble again shortly after.
If You Recognise These Signs
You are not alone, and help is available. The most important step is acknowledging that gambling may have become a problem. ok93's support team is available 24 hours a day, 7 days a week, and can help you activate self-exclusion or a cooling-off period immediately. Contact us at support at ok93.io.
- ✔ Set a strict budget before you start and stick to it.
- ✔ Treat gambling as entertainment — not as a way to make money.
- ✔ Take regular breaks and use session time alerts.
- ✔ Never gamble under the influence of alcohol or when emotionally distressed.
- ✔ Balance gambling with other leisure activities and social time.
- ✔ Never chase losses — accept that losses are part of how gambling works.
ok93 is a place to enjoy cricket betting, slots, and casino games as entertainment. Every responsible gaming tool on this page is here to make sure it stays that way.
How to Request Support from ok93
If you feel that gambling has become a problem, taking action quickly makes a significant difference. Here is exactly how to get help from ok93 — the process is simple, confidential, and effective.
Contact Our Support Team
Email support at ok93.io with the subject line "Responsible Gaming Request". Our team is available 24/7 and will respond within a few hours. Alternatively, use the live chat feature available when logged in to your account.
Tell Us What You Need
Let us know which control you would like to activate — whether that is a deposit limit, cooling-off period, or full self-exclusion. You do not need to explain yourself in detail. A simple, clear request is all we need.
We Apply the Control Within 24 Hours
ok93 will apply your chosen responsible gaming control to your account within 24 hours of your request. For self-exclusion requests, we aim to process them within a maximum of 24 hours and will confirm by email once done.
Receive Confirmation and Follow-Up
We will send you a confirmation email once the control has been applied. If you have requested self-exclusion, our team will also point you toward additional support resources where relevant.
Return When You Are Ready
If you requested a cooling-off period or a time-limited self-exclusion, your account can be reviewed and reopened after the exclusion period expires, subject to a mandatory wellbeing check conducted by our responsible gaming team.
Strict 21+ Age Policy
ok93 is strictly an adult-only platform. All players must be aged 21 years or above to register an account, make a deposit, or participate in any betting or casino activity on the ok93 Platform. This requirement applies to all players across Bangladesh regardless of location.
Age verification is conducted at registration and may be repeated at any point during the lifetime of your account. ok93 requires government-issued identity documents — such as a National Identity Card (NID), passport, or driving licence — to confirm that you meet the 21+ age requirement. Accounts that fail age verification will be suspended immediately and any funds held in the account will be managed in accordance with our Terms & Conditions.
Underage Gambling Is Strictly Prohibited
If you are aware of anyone under the age of 21 who has accessed ok93, please notify us immediately at support at ok93.io. We take underage access extremely seriously and will act swiftly to investigate and close any account found to belong to a minor.
Email Support
Reach our responsible gaming team any time at support at ok93.io. Use the subject "Responsible Gaming Request" for priority handling.
Live Chat
Use the live chat feature inside your ok93 account for real-time assistance. Our team is available 24 hours a day, 7 days a week, including Eid, BPL season, and public holidays.
Responsible Gaming FAQ
Play Smart, Stay in Control
ok93 offers cricket betting, slots, Monster Dice, Triple, and live casino games — all built around a platform that puts player safety first. When you are ready to play, we are ready to support you.
21+ Gambling involves financial risk. Please gamble responsibly. If gambling stops being fun, get help.