ok93 Privacy Policy

ok93 ("we", "us", "our") is committed to protecting the personal data of all users who access and use the ok93 online betting and casino platform (the "Platform"). This Privacy Policy sets out in plain, accessible English exactly what personal information we collect from you, the purposes for which we use that information, with whom we may share it, and the rights you have in relation to your data.

This Privacy Policy applies to all registered account holders, visitors to the ok93 website, and any person who contacts ok93 through our support channels. It covers personal data collected via the Platform, through account registration forms, during identity verification, in connection with financial transactions, and through automated means such as cookies and server logs.

ok93 takes data privacy seriously. We have designed our data practices to be proportionate, transparent, and respectful of the trust that players across Bangladesh place in us when they share their personal information. We process personal data only for the purposes described in this policy and only for as long as those purposes require.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Where those documents address data-related matters, this Privacy Policy provides the detailed framework governing those practices.

ok93 collects personal data in three primary ways: information you provide directly to us, information generated automatically by your use of the Platform, and information obtained from third-party verification services. The table below summarises the main categories of personal data we collect and the context in which each category arises.

ok93 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for the purpose of unique identification, or health data, unless such data is specifically required by law (for example, certain responsible gaming assessments) or voluntarily provided by you in a support communication.

ok93 uses your personal data only for specific, legitimate purposes. We do not use your data for automated profiling that produces significant legal effects, nor do we use it for purposes incompatible with those for which it was originally collected. The primary purposes for which we process your personal data are set out below.

• Account Management: To create, maintain, and administer your ok93 player account, including processing registration details and managing login credentials.
• Identity Verification (KYC): To verify your identity, age (confirming you are 21+), and the legitimacy of your payment methods in accordance with our anti-money-laundering obligations.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions associated with your account.
• Service Delivery: To provide you with access to sports betting, live casino, slots, and all other products available on the Platform, and to personalise your experience based on your usage history.
• Customer Support: To respond to your enquiries, resolve disputes, manage complaints, and communicate important account-related notices to you.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, abuse of bonus systems, multi-accounting, money laundering, and any other conduct that violates our Terms & Conditions.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling behaviour and to implement appropriate responsible gaming interventions where necessary.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and the lawful requests of competent authorities.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and continuously improve the performance, security, and features of the ok93 Platform.
• Promotional Communications: To send you information about bonuses, promotions, and offers that may be of interest to you, where you have not opted out of receiving such communications.

ok93 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being processed:

• Contractual Necessity: Processing that is required to perform our contractual obligations to you under the Terms & Conditions — for example, processing deposits, settling bets, and managing your account.
• Legal Obligation: Processing required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing that is necessary for ok93's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as the delivery of optional marketing communications. Where consent is the legal basis, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Where ok93 relies on legitimate interests as the legal basis for processing, we conduct an assessment to ensure that our interests do not outweigh your fundamental rights and freedoms. The results of such assessments are documented and available upon request.

ok93 does not sell, rent, or trade your personal information to any third party. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

• Payment Processors: Your financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and contractual obligations to protect your data.
• Identity Verification Providers: Your identity and verification documents may be shared with third-party KYC service providers who assist us in confirming your identity and age. These providers are contractually bound to process your data only for this specific purpose.
• Technology & Infrastructure Partners: Service providers who support the technical operation of the Platform — including cloud hosting providers, analytics services, and security monitoring tools — may have access to personal data in the course of delivering their services to ok93.
• Legal & Regulatory Authorities: ok93 may be required by law, court order, or regulatory requirement to disclose personal data to competent authorities. ok93 will comply with such requests to the extent required by applicable law.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of ok93's business or assets, personal data held by ok93 may be transferred to the acquiring entity as part of that transaction. Affected users will be notified where required by law.

All third parties with whom ok93 shares personal data are required to implement appropriate technical and organisational security measures and to process such data only in accordance with ok93's instructions and applicable law.

ok93 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods set out below represent our standard approach; individual data categories may be retained for longer periods where specific legal obligations require it.

Upon expiry of the applicable retention period, ok93 will securely delete or anonymise your personal data so that it can no longer be attributed to any identifiable individual. Where anonymisation is used, the resulting aggregate data may be retained indefinitely for analytical and statistical purposes.

ok93 uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the ok93 website. They allow us to recognise your device, maintain your session, and gather information about how you interact with the Platform.

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps us continuously improve the user experience.
• Functional Cookies: Used to remember your preferences and personalise your experience — for example, language settings, preferred payment method, and display preferences.
• Responsible Gaming Cookies: Used to track session duration and betting activity in order to support our responsible gaming monitoring tools, including session time alerts and intervention triggers.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. For detailed guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser provider.

As an ok93 account holder and data subject, you have the following rights in relation to your personal data. These rights may be exercised at any time by submitting a written request to support at ok93.io. ok93 will respond to all verified requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that ok93 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data ok93 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that ok93 delete your personal data. This right is subject to legal retention obligations — we may not be able to delete data that we are legally required to retain.
• Right to Restriction: You may request that ok93 restrict the processing of your personal data in specific circumstances, for example where you contest the accuracy of the data or object to our processing activities.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests at any time. ok93 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

ok93 is an adult-only platform. Access to and registration on the Platform is strictly limited to persons aged 21 years and above. ok93 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

If ok93 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and believe that your child has registered on the ok93 Platform, please contact us immediately at support at ok93.io so that we can investigate and take appropriate action.

ok93 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include the following:

• All data transmitted between your device and the ok93 Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Sensitive account data, including passwords and payment details, is stored in encrypted form and is never transmitted or stored in plain text.
• Access to personal data within ok93's internal systems is restricted on a strict need-to-know basis, with role-based access controls applied to all internal personnel.
• ok93's platform infrastructure is monitored continuously for suspicious activity, including attempted unauthorised access and unusual data access patterns.
• Regular security audits and vulnerability assessments are conducted to identify and address potential weaknesses in our systems and processes.
• All staff with access to personal data receive regular training on data protection obligations and security best practices.

While ok93 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying ok93 immediately if you suspect any unauthorised access to your account.

The ok93 Platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket) or sports data providers. Please note that this Privacy Policy applies solely to the ok93 Platform and does not extend to any third-party websites, applications, or services that you may access via links or integrations.

ok93 has no control over and accepts no responsibility for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party provider whose services you use in connection with your ok93 account, including your chosen payment provider. Your use of third-party services is governed entirely by their own terms and privacy policies.

ok93 reserves the right to update or revise this Privacy Policy at any time in response to changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will display a prominent notice on the Platform and update the "Last Updated" date shown at the top of this document.

Your continued use of the ok93 Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of those changes. If you disagree with any changes to this policy, you should stop using the Platform and may request closure of your account by contacting support at ok93.io. We recommend reviewing this page periodically to remain informed of how ok93 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ok93 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries as promptly as possible.

ok93 treats all privacy-related communications with strict confidentiality. Your enquiry will be handled by a designated team member and will not be shared beyond those within ok93 who need to be involved in responding to your request.